SHIPPING AND HANDLING

Thank you for ordering with Luxxed Tresses!

Processing takes 5-12 business days for your order to be shipped out. And 3-5 business days for shipping. We will provide you with a tracking number via email once the shipping label has been created. We ship out on weekdays Monday-Friday. Please understand if you order on a Friday, your package will be processed on the next business day. Please do not wait until the last minute to purchase hair. We do NOT offer express shipping.

Once an item is shipped out, please use the tracking link to track your order with USPS. 

International shipping is 5-7 business days, depending on your location

All packages are delivered through USPS

 RETURN AND EXCHANGE POLICY

Luxxed Tresses takes pride in our products, and we are proud of the high-quality hair that we offer. We inspect all hair before shipment to ensure quality and consistency in all of our products. Due to hygiene concerns, we do not accept returns or exchanges. This is why it is imperative to check your order and inspect it to ensure it is what you ordered. This is the only exception to this rule: if you received the wrong order at that point, you are eligible for an exchange. We will not accept the exchange if the hair rubber band has been cut off the bundles and the hair texture has been played with. The hair has to be in the exact form as to which it was received. Please understand all sales are final, including customized hair. 

 REFUND POLICY

WE HAVE A STRICT NO REFUND POLICY.  PLEASE MAKE SURE TO REVIEW ORDER DETAILS BEFORE PURCHASING!

 PAYMENTS

All payments are made through Paypal.

CANCELLATION POLICY

All customers have 24 hours to cancel their order. NO cancellations are allowed after that timeframe and after the item(s) have been shipped.

 CONTACT US

Please contact us via email: 

Luxxedtresses@gmail.com

We are more than happy to assist you with any questions. Please allow 24-48 hours to get back to you and assist you.

 FAQ

  • How do I know what lace best fits me?
  •  

    1. Lightskin to white skin:  HD or Transparent lace
    2. Caramel:  HD or transparent lace, but please be advised if you are dark caramel, HD lace will give you the best results 
    3. Darkskin to Deep Dark: HD lace 
  • Do you have wigs on hand?
  • Please check under the “Ready to ship” Tab

  • What is my wig size?
  • Please note Default wig size is MEDIUM. Please select the desired size when ordering

  • How long is shipping?
  • Processing takes 5-12 business days for your order to be shipped out. And 3-5 business days for shipping. International shipping is 5-7 business days, depending on your location

  • Can I pay for express shipping?
  • Please do not wait last minute to purchase hair, we do NOT offer express shipping

     HAIR CARE TIPS!

  •  High maintenance Platinum Blonde hair (#613)
  • Please be advised anytime you bleach the #613 hair that is now more fragile and easier to break off due to broken hair bonds. Please take good care of your hair after bleaching. We recommend washing hair with hydrating Argan shampoo and conditioner (of your choice). You can also use Argan oil after every wash for hydration. You can wash your hair as often as you like, although please avoid over-shampooing hair

  • How to maintain hair quality
  • Treat this hair like it is your own, use quality Argan shampoo and conditioner, and condition after installs to keep hair manageable and soft. Please hydrate hair by using hydrating argan oil. Keeping your hair clean is vital in the longevity of your extensions. Please avoid using heavy styling products such as gel, spritz, and setting foam on hair, most important curly textured hair. We advise you to also deep condition hair between install if styled with spritz, hair hold mouse, etc.

  • Best way to detangle hair when washing
  • We advise you to only detangle hair with conditioner or deep conditioner after wetting hair with lukewarm water. Using a wide-tooth comb or brush, start the detangling process from the ends to keep the pressure off the weft area. Please avoid using small-tooth combs because they can snag and pull on hair which can cause unnecessary shedding and can create bald spots in lace.

  • How to maintain Curly hair
  • Curly hair is one of the most popular hair textures in the hair industry due to its versatility and easy maintenance. We recommend wet hair with lukewarm water, applying a leave-in conditioner, bringing out curls using curl activating cream (Detangle if needed). This allows the curls to pop and look the same all day and prevents hair from becoming frizzy. You can also use a little Argan Oil for hydration. NEVER detangle when hair is dry to avoid shedding and to maintain minimal hair loss. Please avoid using heavy styling products such as gel, spritz, and setting foam on hair. 

    • Styling 

    Please keep in mind our units and extensions are 100% human hair, so when using heat such as flat iron, blow-dry, and curling, we advise you to use heat protectant just like you would do on your natural hair to avoid heat damage. It allows the hair quality to stay the same and prevents hair from shedding. Please do not exceed 450F when using heat.

  • Tips before bed
  • If you have textures such as straight, body wave, and loose wave, we recommend combing hair out with a wide-tooth comb, then wrapping hair and applying a satin bonnet and scarf to avoid frizziness and hair bump in texture. If you have curly and deep wave textures, we recommend braiding your hair in four plaits then adding a satin bonnet and scarf to avoid tangling and knotting. Please do NOT go to sleep with wet hair, resulting in hair matting and making it extremely difficult to detangle.

  • Tips for the morning
  • We recommend combing hair every morning and using lukewarm water and a leave-in conditioner (if needed) for curly and deep wave textures.

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